Refund Policy

1. Overview

All payments on Qualifyr are processed by Paddle, which acts as the Merchant of Record. Paddle is responsible for handling all refunds, chargebacks, and billing disputes. Qualifyr does not process payments directly and cannot issue refunds on its own.

2. 14-Day Refund Window

In accordance with Paddle's policies, you may request a refund within fourteen (14) days of the date of a one-off transaction, or within 14 days from the date on which a subscription was last renewed. Refund requests are evaluated by Paddle, which determines in its sole discretion whether a refund is appropriate.

3. How to Request a Refund

You can request a refund through either channel:

• Through Qualifyr: Contact us at support@qualifyr.app with your order details and reason for the refund request. We will forward your request to Paddle for processing.
• Through Paddle directly: Visit paddle.net to manage your subscriptions, view billing history, and request refunds directly through Paddle's buyer support.

4. Subscription Cancellations

You may cancel your subscription at any time through your account settings or via Paddle's billing portal. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• You will not be charged for the next billing period
• No partial refunds are issued for unused portions of a billing period, except within the 14-day refund window described above

5. Free Tier

Qualifyr offers a free tier with no charges. Since no payment is collected on the free tier, no refund applies.

6. Processing Time

Refunds are processed by Paddle, not by Qualifyr. Processing times vary depending on your payment method and financial institution. Refunds typically appear within 5–10 business days, but may take longer depending on your bank or card issuer.

7. Chargebacks

If you initiate a chargeback with your bank or card issuer instead of requesting a refund through the proper channels, Paddle may charge additional fees. We encourage you to contact us or Paddle directly to resolve any billing concerns before initiating a chargeback.

8. Exceptions

Paddle reserves the right to deny refund requests that are fraudulent, abusive, or otherwise inconsistent with their policies. Refund eligibility is subject to Paddle's Terms of Service and applicable law.

9. Contact Us

For refund-related questions or assistance, please contact us at support@qualifyr.app. For direct billing support, visit paddle.net.